Pre-loved Jewellery FAQs
While I do find the ocassional international piece, most items are sourced right here in the UK. I source many treasures in my home-county of Essex!
All details, from the gold karat and gemstone, through to the date and place of assay will be provided when items become available for sale online.
Where needed, I have my trusted jewellery experts and artisans test the gold and gemstones.
Please feel free to contact me with any questions and I'll be happy to help with complete transparency.
I avoid sourcing jewellery with major imperfections - so you can rest assured I have hand selected the very best pre-loved items with minimal signs of wear.
The condition of the items are detailed upon sale, and pictures show the items from every angle, so you can be sure you're happy before buying.
That is the magic and lure of vintage! While the hallmarks tell us how old the pieces are, it's history remains a mystery... with fragments captured and reflected of golden edges and glittering gems.
Pre-loved pieces are full of character and charm, having lived many lifetimes. Perhaps they are destined to reach you, for the next chapter of their story...
Personal Shopping FAQs
Just like a clothes stylist and personal shopper, I listen to your vision, construct a brief and source a variety of options for your perusal.
There's no obligation to buy, but this 1-1 project is subject to a service fee
You can find all up to date information and prcing on my personal jewellery shopping service here.
Yes! Personal Shopping is a fantastic gift for the jewelley fanatic in your life.
You can choose to cover the service fee alone, or also contribute towards the jewellery cost.
Please contact me via email@example.com to arrange gift purchase.
Lucky for you, we ship worldwide!
Please contact me at the point of sale (usually Instagram!) for international quotes.
I have regular customers across the US & Europe.
UK - Royal Mail Special Delivery Guaranteed by 1pm (Free for UK customers)
International - DHL Express (Please contact me for a shipping quote based on your location and the weight of your package)
UK Mainland - Next Business Day
Europe & USA Mainland - 3-5 Business Days
Asia & Australia - 5-7 Business Days
All items are packed with the upmost care - including:
- Your ring, pendant, bracelet or necklace box
- A luxurious micro-fibre pouch
- Lots of acid-free tissue paper
- Lastly our sturdy cardboard mailer boxes
If for any reason you receive a damaged item, please contact me via firstname.lastname@example.org
Unfortunately, we don't accept returns or offer refunds unless the item arrives faulty or damaged from delivery.
Due to the one-of-a-kind nature of vintage jewellery, all items are on final sale. Especially after resizing or customisations.
We're sorry to hear your item arrived damaged in the post.
Sometimes this happens & we're here to help.
In the event of damages, please email us as email@example.com with details and pictures of the damage so we can assess the issue.
After inspection, you will be provided with a pre-paid shipping label so you can send the item back.
Depending on the severity of the damage, we may be able to repair the item for you.
Otherwise, you will be issued with a full refund or store credit.
- Package the item in the protective jewellery pouches provided
- Ensure the package is properly padded and secured for postage
- Add your pre-paid label sent by us
- Take to your post office and don't forget to ask for proof of postage! (this is vital in case the item goes missing in the post, to prove you did in fact send it back to us)
Jewellery Care F&Qs
Forever and beyond (with a little TLC)
Our vintage jewellery items are made from solid gold, which:
- Never tarnishes
- Is waterproof & sweatproof
- Is durable and hard-wearing
- Can be worn for life & passed down through generations
Polish your jewellery with a soft cloth to keep it shiny.
Clean gemstones with warm soapy water and a soft bristle toothbrush to keep them sparkling.
*Never clean pearls, opals or tanzanite with heat or water treatments!
You can enjoy many many years of wear from your customised gemstone strand!
The nature of stringed necklaces are that eventually the silk stretches and discolours with the warmth and oils of your neck.
When this eventually happens, you can contact me for resrtinging services or enquire with a local jeweller who provides restringing services.
Restringing costs only a fraction of the original cost, because you don't have to pay for the materials again!
In most cases, yes!
Solid gold is waterproof, sweatproof & lifeproof.
You can put your jewellery on and never have to take it off... unless:
- You prefer to sleep without your jewellery on
- You want to preserve pieces with delicate details or soft gemstones